Refund & Return Policy
Last updated: September 30, 2026
Overview
The Cupping Shop, operated by Ulubat LLC, accepts returns of unopened items within 14 calendar days of delivery for orders shipped within the United States.
Return eligibility
To be eligible for a return, your item must be:
- Unopened, unused, and in the same condition as when you received it.
- In its original packaging with all labels and accessories included.
- Accompanied by proof of purchase (order number or receipt).
Items that cannot be returned
Cupping cups and pumps are personal care items. Opened packages and used items cannot be returned unless they arrived damaged, defective or incorrect.
Restocking fee
A restocking fee of 15% of the item's purchase price is deducted from refunds on eligible returns, to cover inspection, repackaging and handling. The fee does not apply if the return is due to our error, for example a wrong or defective item.
Original shipping charges are not refundable unless the return is due to our mistake. Example: if you return an item priced at $100, your refund is $85 and the original shipping cost is not refunded.
How to return an item
- Email info@thecuppingshop.com with your order number, the items you want to return and the reason for the return.
- We review your request and, if approved, send you return instructions and, if applicable, a return shipping label.
- Pack the item securely in its original packaging with your order number inside, and ship it back using our instructions.
- Returns sent without prior approval may be delayed or refused.
Return shipping costs
For change of mind returns, you pay the return shipping cost. If a return shipping label is provided and the return is not due to our error, its cost may be deducted from your refund.
If the return is due to our error (wrong or defective item), we cover reasonable return shipping costs.
Refund process and timing
When we receive and inspect your return, we email you to confirm whether it is approved. Approved refunds are processed to your original payment method within 3 to 5 business days. The time it takes to appear in your account depends on your bank or card issuer.
Refunds cover the item price, minus any applicable restocking fee and non-refundable shipping costs.
Exchanges
We do not offer exchanges. If you would like a different item, return the eligible item as described above and place a new order on our website.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, contact us within 5 calendar days of delivery at info@thecuppingshop.com with your order number and photos of the damage or the incorrect item. We will arrange a replacement, repair or full refund, including reasonable return shipping costs, at no cost to you. No restocking fee applies.
Lost or stolen packages
If tracking shows your package as delivered but you have not received it, contact us within 7 calendar days of the delivery date and we will investigate with the carrier. If the carrier confirms the package was lost in transit, we will resend the item or issue a refund. We are not responsible for packages marked as delivered that are later stolen from your address.
Return address
Approved returns go to: ComfyShip Delaware, 6 Shea Way STE 2303, Newark, DE 19713, United States. Please include your order number inside the package.
Contact
Ulubat LLC, 117 S Lexington St Ste 100, Harrisonville, MO 64701, United States. Email: info@thecuppingshop.com. We reply within 24 hours.